Refund policy

Returns

We want you to love your Fleur Charm order. If you are not happy with it, you can request a return within 30 days of delivery.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Opened Fleur Boost sachets cannot be returned for hygiene reasons.

To start a return, email us at info@veranogreen.com with your order number. We will reply with the return address and instructions. Items sent back without a prior request cannot be accepted.

Unless the item is damaged or incorrect, return shipping costs are paid by the customer.

Damaged or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with a photo, and we will send a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need extra time to post it.

EU customers – right of withdrawal

If you live in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason. To use this right, send us a clear statement (for example by email to info@veranogreen.com). We will refund the purchase price, including standard delivery costs, within 14 days of receiving your withdrawal notice, but we may wait until we have received the goods back. You bear the direct cost of returning the goods. Sealed goods that are not suitable for return for health or hygiene reasons are excluded once unsealed.

Exchanges

The fastest way to exchange an item is to return it and place a new order.

Questions

Contact us any time at info@veranogreen.com.